This policy explains what information Elite W&D Installers LLC ("we", "us") collects when you visit elitewdi.com or contact us, how we use it, and the choices you have.
Information we collect
Information you give us: when you request an estimate or contact us, we collect your name, phone number, email address, city, project details (project type, property type, timeline, approximate number of openings) and any message you include.
Information collected automatically: when you browse the site, we and our partners collect the pages you visit, the buttons you tap (for example, the call button), your browser and device type, IP address and approximate location, using cookies and similar technologies.
How we use your information
To respond to your request, prepare estimates, schedule visits and keep you informed about your project.
To understand how the site is used and improve it.
To measure the results of our advertising and show our ads to people who may be interested in our services.
To keep business records and comply with legal obligations.
Meta Pixel and advertising
We use the Meta Pixel, a tool from Meta Platforms (Facebook and Instagram), to measure visits and actions on our site, such as viewing a product page, tapping the call button or submitting the estimate form.
We use Meta's automatic advanced matching. When you submit the form, your email address and phone number are converted into a scrambled code (hashed) in your browser before being sent to Meta, which uses them to match the visit with a Meta account. This helps us measure our ads and reach people likely to be interested in our services. Meta does not receive your email or phone in readable form from us.
You can control how Meta uses this information to show you ads in your Meta ad preferences, and you can limit cookies in your browser settings.
Who we share information with
We do not sell your personal information. We share it only with service providers that help us run our business, and only as needed for them to do so:
GoHighLevel, our customer management system, which stores estimate requests and notifies our team. Netlify, which hosts this website. Meta, for the advertising measurement described above.
We may also disclose information if required by law or to protect our rights, our customers or the public.
Text messages
How you opt in: on our estimate form, you can check the optional box under the phone field ("Yes, text me at this number to schedule faster"). Only people who check that box receive text messages from Elite W&D Installers LLC. Checking it is not required to request an estimate.
What we text: messages about your estimate request, such as scheduling, appointment reminders and project updates. We collect your phone number and your consent choice, and keep a record of when you opted in.
If you give us your phone number, we may call or text you about your request and your project. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of text messages at any time, or HELP for help.
We do not share or sell your mobile phone number or your consent to receive text messages with third parties for their marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Cookies
Cookies are small files stored by your browser. We use them, through the Meta Pixel, to measure visits and advertising. You can block or delete cookies in your browser settings; the site will keep working.
How long we keep information
We keep your information for as long as needed to respond to you, complete your project, keep warranty and business records, or meet legal requirements. After that, we delete it or keep it in a form that no longer identifies you.
Security
We use reasonable safeguards to protect your information, including encrypted connections (HTTPS) and access limited to our team and service providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices
You can ask us to see, correct or delete the personal information we hold about you, or to stop contacting you, by emailing or calling us using the details below. We will respond within a reasonable time.
Children
This site is intended for adults. We do not knowingly collect information from children under 13.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
Contact us
Questions about this policy or your information? Contact Elite W&D Installers LLC:
- Elite W&D Installers LLC, Southwest Florida
- carlosq@elitewdi.com
- (305) 963-8935